This 'How to' looks at measuring partner agencies’ satisfaction in two ways. For many funded organisations a key outcome indicator will be the level of satisfaction other organisations have with them. Organisations will be asked to survey...
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How to measure achievement of client goals
Being able to measure whether a client is making progress towards achieving their goals is a key way of assessing the effectiveness of many community service organisations. But how do you measure people’s goals when everyone is so unique? Good...
How to write a case study
A case study is an in-depth report on a single person, a small group or a process. Sometimes they are derided as not as important, or as less scientific than research tools which measure and quantify things. But did you know, for example, that the...
How to meet ethical standards when you gather outcomes information
When you gather information from people for evaluation or reporting purposes it’s not enough just to want to do the right thing. There are standards or procedures that guide how we do it. What is the difference between research...
How to order questions for a focus group
How to plan and run a focus group explains all the steps in planning and running a focus group. This 'How to' is intended to help you order the questions that you want to ask. Remember! When you are developing your questions keep them SOO...
How to create and use ratings scales
Is your service working to support people to make changes in their beliefs, attitudes or behaviour? Do you want to measure these changes? It sounds tricky, but you can, and one of the most reliable ways you can do it is by using survey with ratings...
How to plan and run a focus group
Focus groups aren’t just a get together. They are a special type of group, with a special structure, used to get information from a clearly defined group of people. You can’t get information from focus groups that you can measure numerically ...
How to do a semi-structured interview
It’s possible to interview a stakeholder (a client, or someone deeply interested in your clients) and obtain information which can be used as data for reporting purposes. Done properly, this is called a semi-structured interview. Click here for...
How to measure changes in clients' circumstances
The bottom line for measuring outcomes is establishing whether our work has helped clients improve or maintain improvements in their lives.[fn]Adapted from the DHHS Funded Community Sector Outcomes Purchasing Framework: Draft Practice Guidelines,...
How to set a baseline outcomes indicator
A baseline is where your service, or your client, started from. It is a snapshot of the situation at that time. You use it as the starting point for measuring. A baseline indicator is when you want to continue the baseline level of...