The DHHS Outcomes Measurement Framework says that services can use benchmarks, baselines or targets as their performance indicators. Sounds good… What are they? Performance indicators are measures that show whether progress is being made on...
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How to create an online survey
Surveys in general[fn] The research into how to do surveys is racing to keep up with the emerging technologies. This How To therefore draws on the lessons emerging from the world of commercial marketing, where online surveys are used regularly...
How to set a target outcomes indicator
A target indicator is what you want to achieve. You could set any target for your work, but that wouldn’t be wise – it’s best to base your target on previous experience or on research. A target should be a goal you are working towards. Here...
How to write a Theory of Change
As part of the reporting framework with the Tasmanian Government you may need to write a Theory of Change for your funded program. [fn]This How To is adapted from www.theoryofchange.org and Harris E (2015) An Introduction to Theory of...
How to develop an outcomes measurement plan
Spending the time to plan what outcomes you will measure and how you will measure them will help make your efforts more efficient and effective. Just as your business plan and strategic plan are important documents, your outcomes measurement plan will...
How to write a 'How to'
This guide tells you how to prepare a 'How to' to share your knowledge and expertise with colleagues in the Tasmanian community sector. 'How tos' provide information. They aren’t people’s stories and they aren’t tutorials on the big theories behind...
How to set a benchmark outcomes indicator
A benchmark is a reference point you can measure things against. Originally a benchmark was a mark in stone which helped surveyors to set a level from which they could accurately measure. If you are looking for an outcomes indicator that will help you...
How to analyse and report on qualitative information
After your interviews or focus group you might feel as if you’ve just tipped open the box holding a 2000 piece jigsaw – so many pieces of information! How does it all link up to make a picture? How do you even start to put it together? Well, just...
How to get informed consent to gather information from clients
Asking for permission to gather data for reporting purposes is part of the normal consent you get at the beginning of your contact with a client. If you are just counting numbers for an outcomes reporting exercise for your funder you may not need to...
How to find an off-the-shelf information management system
An ‘off-the-shelf’ information management system is a software package that you can buy to help you with your information management, including recording service data. These software packages can often work with (‘interface with’) other software...